Front of House Ambassador

5 days ago

Halifax, Nova Scotia, Canada Auberge du Pommier Full time

Job Summary

Ambassadors of exceptional guest service, our Hosts create a warm and inviting atmosphere for every guest who walks through our doors. Under the direction of the Front of House Management Team, they maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity, and communicating with all employees.

The Day-to-Day:

  • Effectively manage reservations and walk-ins to maximize seating capacity.
  • Communicate with Servers, Bartenders, and Managers to maintain proper guest flow throughout the restaurant.
  • Escort guests to their table, engage them in conversation, and seat them accordingly.
  • Develop a briefing sheet before each shift that will inform co-workers of shows, concerts, special events, and NBs as well as special requests for birthdays, anniversaries, etc.
  • Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).
  • Ensure that the front entrance, host stand, and surrounding areas are fully stocked and free from clutter and debris.
  • Know all table numbers and maintain awareness of which servers are in each section.
  • Maintain the cleanliness of assigned areas by completing checks regularly throughout the shift.
  • Follow all food safety standards and systems.
  • Other duties as assigned or required.

Requirements

  • Previous experience in a customer service position.
  • High attention to detail.
  • A Degree/Diploma in Hospitality or in pursuit of desirable.
  • Ability to remain calm under pressure while working in a fast-paced environment.
  • Organizational skills and ability to multi-task.
  • Strong oral and written communication skills.
  • Ability to maintain a level of professional urgency and momentum.

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