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Claims Representative II
2 months ago
About the Opportunity:
We are a leading Canadian financial services co-operative, Co-operators, committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, and we prioritize our people to ensure we provide a strong culture and development opportunities that enable our team to thrive and live our purpose.
Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions that meet our clients' unique needs.
Key Responsibilities:
- Investigate, interpret coverage, reserve adequately, negotiate and settle complex automobile, property, farm, and commercial claims with minimal unit specialist involvement.
- Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making to be the industry leader in client engagement.
- Work with clients, vendors, and government officials to ensure efficiency, timeliness, and quality of the settlement of the loss.
- Set up and maintain files for assigned claims.
- Provide quality client service to our clients in accordance with claims service standards.
- Coach and act as a technical resource for other claims staff.
- Participate in audits and training as required.
- Authorize payments and reserves of up to $200,000 authority.
Requirements:
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.
What We Offer:
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package, including group retirement savings plans, pension, and benefits.
