Field Claims Representative II

5 hours ago

Laval, Quebec, Canada Co-operators Full time
Job Title: Field Claims Representative II

Co-operators is seeking a highly skilled Field Claims Representative II to join our team. As a Field Claims Representative II, you will be responsible for investigating, negotiating, and settling complex automobile, property, farm, commercial, and environmental claims.

Key Responsibilities:
  • Investigate and interpret coverage, reserve adequately, negotiate, and settle complex claims with minimal unit specialist involvement.
  • Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making.
  • Work with clients, vendors, and government officials to ensure efficiency, timeliness, and quality of the settlement of the loss.
  • Set up and maintain files for assigned claims.
  • Provide quality client service to our clients in accordance with claims service standards.
  • Coach and act as a technical resource for other claims staff.
  • Participate in audits and training as required.
  • Authorize payments and reserves of up to $200,000 authority.
Requirements:
  • Three to five years of successful related claims handling experience or related business experience.
  • Valid AMF Claims Adjuster Certification in Personal-Lines and Commercial-Lines Damage Insurance.
  • Chartered Insurance Professionals (CIP) designation is an asset.
  • Advanced knowledge of policy wordings, legislation, regulations, and construction practices.
  • University/College Degree.
  • Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams.
What We Offer:
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension, and benefits.

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