Claims Representative I

5 days ago

Laval, Quebec, Canada Co-operators Full time
Claims Representative I

Co-operators is seeking a Claims Representative I to join our team. As a Claims Representative I, you will investigate, negotiate, and settle service claims, including automobile, property, and commercial claims. You will contribute to our client service culture through professional interactions with clients and implementing innovative solutions.

Key Responsibilities:
  • Interpret and apply coverages, participate in major event responses, and negotiate and settle service claims with a focus on behavior-based outcomes.
  • Communicate with clients to deliver clear messages and resolve concerns, while liaising with stakeholders to ensure efficient and timely settlement of claims.
  • Investigate and identify opportunities for salvage and subrogation recoveries using approved guidelines and procedures.
  • Support the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience.
  • Provide exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
Requirements:
  • One year of experience in insurance or a related field.
  • Post-secondary education in insurance or a related discipline.
  • Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset.
  • Experience working in a contact centre, including in-depth knowledge of client service principles.
  • Basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations.
  • Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams.
What We Offer:
  • Training and development opportunities to grow your career.
  • Paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.

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