Claims Representative II
2 months ago
About the Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, and we prioritize our people to ensure we provide a strong culture and development opportunities that enable our team to thrive and live our purpose.
Our Claims team aspires to create peace of mind for our clients and communities. We serve our clients with compassion, and we are passionate about continuous improvement and operating with high-integrity, motivated by our desire to do the right thing for our clients.
Key Responsibilities:
- Investigate, negotiate, and settle intermediate automobile, property, commercial, condominium, and rudimentary farm claims for the organization.
- Contribute to the organization's client service culture through professional interactions with clients and implementing innovative and client-centric solutions.
- Interpreting and applying coverage, participating in major event responses, and negotiating and settling intermediate service claims with a focus on behavior-based outcomes.
- Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
- Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
- Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge, and acting as a technical resource.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
Requirements:
- Experience in insurance claims or a related field.
- Completed post-secondary education in insurance or a related discipline.
- Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).
- Working towards or having the Chartered Insurance Professional (CIP) designation is an asset.
- Experience working in a contact centre and strong knowledge of client service principles, insurance, and insurance claims, policy coverages, and provincial legislations and regulations.
- Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams.
What We Offer:
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension, and benefits (health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.
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