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Customer Service Representative
4 weeks ago
We're seeking a skilled Customer Service Representative to join our Claims team. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving claims efficiently, and ensuring a positive experience for our customers.
Key Responsibilities- Provide expert knowledge on our policies, products, and services to customers.
- Answer inbound calls, resolve customer inquiries, and make decisions to move claims forward.
- Accurately document files to reflect conversations and actions taken on claims.
- Initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
- Meet daily call centre metrics, handling a high volume of inbound calls.
- Provide quality customer service, maintaining low hold times and documenting files clearly.
- Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.
- Lives the Intact Values: Integrity, Respect, Customer-driven, Excellence, and Generosity.
- Customer service and sales experience preferred.
- Insurance experience is considered an asset.
- Self-motivated, resourceful, and resilient to overcome various situations.
- Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
- Excellent listening and communication skills with the ability to foster strong working relationships.
- Must be flexible to work 35 hours a week during our business hours of operation.
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
