Optical Retail Manager

1 month ago

Oakville, Ontario, Canada EssilorLuxottica Full time
Job Title: Assistant Manager - LensCrafters

At EssilorLuxottica, we're passionate about bringing people better sight. As a leader in the optical industry, we're seeking a highly skilled and motivated Assistant Manager to join our team at LensCrafters.

Job Summary:

The Assistant Manager will act as a leader in absence of, or in support of the Store Manager, and will be responsible for delivering key performance metrics, representing LensCrafters as the premier destination for all vision needs within the community, and driving business results.

Key Responsibilities:
  • Deliver quality and improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Demonstrate understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learn and understand the competition and market trends.
  • Support the store manager in diagnosing the business and leveraging the synergies of Retail, Lab, and Doctor to drive positive results.
  • Support store business plans to maximize sales and profit, leverage strengths, and address opportunities for recovery.
  • Partner with store manager to lead a team through strong knowledge and skills.
  • Provide training and guidance to team members.
  • Deliver clear and constructive feedback in a timely manner.
  • Inform store manager of any situation that may require any development or disciplinary action of others.
  • Support recruiting, help select high-caliber team members, and create a talent pipeline.
  • Follow guidelines to optimally staff the store.
  • Show great pride in the store appearance and execute visual directives.
  • Strive to maintain positive working relationships with doctors.
  • Adhere to and ensure compliance of team to Company policies and procedures. Meet or exceed all goals.
  • Anticipate problems before they occur; explore underlying reasons and root cause; strive for long-term solutions to problems.
  • Perform and understand administrative duties.
  • Maintain a safe working environment for all.
  • Work a flexible schedule, including nights and weekends.
  • Under current and valid state Opticianry license, provide expertise and product knowledge on lens choices based on the patient's vision needs and doctor prescription. Adjust and/or repair eyewear. Present and dispense eyewear and create a lasting impression. Perform accurate digital measurements.
Requirements:
  • High School graduate or equivalent
  • Current and valid state Opticianry license
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash register, computers, and calculators
  • Must have a strong command of the English language for all written correspondence and oral communication
  • Strong communicator and listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve
Preferred Qualifications:
  • College degree or equivalent
  • Previous experience in leadership position within retail and customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting, and Adjusting Program

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