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Optical Retail Manager

2 months ago

Oakville, Ontario, Canada EssilorLuxottica Group Full time
Job Summary

We are seeking a highly skilled and experienced Optical Retail Manager to join our team at EssilorLuxottica Group. As an Assistant Store Manager, you will play a key role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Business Performance
    • Deliver quality and improvement to meet or exceed all key performance indicators (KPIs):
    • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Leadership and Team Management
    • Support the store manager in diagnosing the business and leveraging the synergies of Retail, Lab & Doctor to drive positive results.
    • Support store business plans to maximize sales and profit, leveraging strengths and addressing opportunities for recovery.
    • Partner with store manager to lead a team through strong knowledge and skills.
    • Provide training and guidance to team members.
    • Deliver clear and constructive feedback in a timely manner.
  • Customer Experience
    • Strive to maintain positive working relationships with doctors.
    • Adhere to and ensure compliance of team to Company policies and procedures.
  • Operational Excellence
    • Anticipate problems before they occur; explore underlying reasons and root cause; strive for long-term solutions to problems.
    • Perform and understand administrative duties.
    • Maintain a safe working environment for all.
  • Optical Expertise
    • Provide expertise and product knowledge on lens choices based on the patient's vision needs and doctor prescription.
    • Adjust and/or repair eyewear.
    • Presents and dispenses eyewear and creates a lasting impression.
    • Performs accurate digital measurements.
Requirements
  • Education and Experience
    • High School graduate or equivalent
    • Current and valid state Opticianry license
    • 1+ year(s) management/supervisory experience with direct reports
  • Skills and Qualifications
    • Knowledge of retail operations, processes, and policies
    • Strong basic math skills
    • Familiarity with cash register, computers, and calculators
    • Must have a strong command of the English language for all written correspondence and oral communication
    • Strong communicator and listener
    • Demonstrated high-level of selling skills
    • Proven ability to problem solve
Preferred Qualifications
  • Education and Experience
    • College degree or equivalent
    • Previous experience in leadership position within retail and customer service industry
  • Skills and Qualifications
    • Knowledge of basic optics
    • Knowledge of current store merchandise
    • State licensure (if applicable) and/or ABO Certification in non-licensed states
    • Brand Final Inspector Certification
    • Brand Quality, Fitting, and Adjusting Program
What We Offer

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.