Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Team Wireless Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers have a positive experience with our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Resolve technical issues related to computer systems, software, and hardware
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Provide training and support to customers on the use of our products and services
Requirements:
- College diploma or equivalent experience in a related field
- 1-2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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