Technical Support Specialist

1 week ago

Municipal District of Rocky View No, Canada Team Wireless Ltd Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Team Wireless Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and employees, resolving issues with computer systems, and ensuring that our technology infrastructure is running smoothly.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Provide technical guidance and support to employees on the use of company systems and applications.
  • Collaborate with the IT team to identify and resolve technical issues, and implement solutions to prevent future problems.
  • Develop and maintain technical documentation, including user guides and troubleshooting manuals.
  • Participate in on-call rotations to provide after-hours support to customers and employees.

Requirements:

  • College diploma or equivalent experience in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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