Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Team Wireless Ltd. As a Technical Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.
Key Responsibilities
- Respond to client inquiries and troubleshoot technical issues with computer systems.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to clients in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network, and Internet support to clients in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Provide customer service and manage incidents.
Requirements
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
- 1 year to less than 2 years of experience in a related field.
Support for Newcomers and Refugees
We are also recruiting newcomers and/or refugees who were displaced by a conflict or a natural disaster. This position offers a permanent employment opportunity with a duration of 30 to 40 hours per week, with a working language of English.
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