Hotel Front Desk Associate

3 days ago


Whitehorse, Yukon, Canada River View Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at River View Hotel. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the overall efficiency of our front desk operations.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Answer telephone calls, relay messages, and perform light housekeeping and cleaning duties.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computerized bookkeeping systems and word processing software.
Work Environment

This is a permanent, full-time position with 35 hours of work per week. The ideal candidate will be able to work in a team environment and provide exceptional customer service in a hotel setting.



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