Hotel Front Desk Clerk

1 week ago


Whitehorse, Yukon, Canada River View Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at River View Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Answer telephone calls, relay messages, and perform light housekeeping and cleaning duties.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a hotel or hospitality setting.
  • Language: English is the primary language of communication.
  • Work Schedule: 35 hours per week.
Personal Qualities
  • Client Focus: Provide excellent customer service and ensure guest satisfaction.
  • Dependability: Be reliable and punctual in your work.
  • Efficient Interpersonal Skills: Communicate effectively with guests, colleagues, and management.
  • Flexibility: Adapt to changing situations and priorities.
  • Organized: Maintain accurate records and ensure a smooth workflow.
  • Reliability: Meet deadlines and commitments.
  • Team Player: Collaborate with colleagues to achieve team goals.


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