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Hotel Front Desk Associate

2 months ago

Whitehorse, Yukon, Canada River View Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at River View Hotel. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the overall efficiency of the front desk operation.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Answer telephone and relay telephone calls and messages, perform light housekeeping and cleaning duties, and maintain a clean and organized front desk area.
  • Computer and Technology: Utilize word processing software, computerized bookkeeping systems, and spreadsheets to manage front desk operations.
  • Communication: Possess excellent oral communication skills and be able to effectively interact with guests, colleagues, and management.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a front desk or customer service role.
  • Work Environment: Hotel, motel, or resort setting.
  • Work Conditions: Overtime required, standing for extended periods.
Personal Qualities
  • Client Focus: Provide exceptional customer service and ensure guest satisfaction.
  • Dependability: Be reliable and dependable in your work and interactions with colleagues and guests.
  • Efficient Interpersonal Skills: Effectively interact with guests, colleagues, and management.
  • Excellent Oral Communication: Possess excellent communication skills and be able to effectively communicate with guests and colleagues.
  • Flexibility: Be flexible and adaptable in a fast-paced hotel environment.
  • Organized: Maintain a clean and organized front desk area and be able to prioritize tasks effectively.
  • Reliability: Be reliable and dependable in your work and interactions with colleagues and guests.
  • Team Player: Work effectively as part of a team to achieve hotel goals and objectives.