Hotel Front Desk Clerk

6 days ago


Whitehorse, Yukon, Canada Skky Hotel Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Skky Hotel Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Balance cash, complete balance sheets, cash reports, and related forms, and follow emergency and safety procedures.
  • Clerical Duties: Perform clerical tasks such as faxing, filing, and photocopying, and answer telephone calls and relay messages.
  • Customer Service: Provide excellent customer service, assist clients/guests with special needs, and contact customers to deliver requested wake-up calls.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Experience an asset.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment, standing for extended periods, and working under pressure.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team Environment: A dynamic and supportive team environment.


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