Hotel Front Desk Clerk

1 week ago


Whitehorse, Yukon, Canada Eagle Plains Hotel Full time
About the Role

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Eagle Plains Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone calls and relay messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service and respond to guest inquiries and concerns in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 to less than 7 months of experience in a front desk or customer service role.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with a focus on customer satisfaction.
Benefits
  • Health Benefits: Access to a health care plan.
  • Other Benefits: Free parking available and a permanent employment opportunity.


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