Site Reliability Engineering Manager

2 weeks ago


Mississauga, Ontario, Canada KUBRA Full time
Job Title: Site Reliability Engineering Manager

About the Role:
We are seeking an experienced Site Reliability Engineer to lead our DevOps team in optimizing customer experience management platforms. This is a hybrid opportunity based in Mississauga, ON.

Your Responsibilities:
Ensure infrastructure and applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO).
Maintain well-documented standards and best practices to ensure services are built for high availability and security.
Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
Document any incidents thoroughly, along with corresponding problem records and corrective actions.

About You:
Adept at solving complex technical challenges and devising effective solutions.
Meticulous attention to detail to ensure high standards of availability and security.
Team player with strong interpersonal skills, able to work well within a team setting.
Adaptable and flexible with new technologies and environments.
Proactive at identifying and resolving issues before they escalate.
Effective communicator, capable of explaining complex technical issues to both technical and non-technical audiences.
Committed to high-quality work consistently.
Resilient under pressure, performing well in fast-paced environments.
Proven leadership and team management skills.

What We Offer:
Award-winning culture that fosters growth, diversity and inclusion for all
Paid day off for your birthday
Access to LinkedIn learning courses
Bi-annual performance-based bonus
Continued education with our education reimbursement program
Flexible schedules
Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
Two paid days for volunteer opportunities
A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing
Access to Perkopolis retail discounts
Generous benefit coverage with low premiums (+ a Health Care Spending Account)
RRSP Matching

About KUBRA:
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

$140,000 - $160,000 per year

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