Site Reliability Engineering Director

5 days ago

Mississauga, Ontario, Canada KUBRA Full time

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America.

As Site Reliability Engineering Director, you will play a key role in ensuring the stability, reliability, and efficiency of our platforms. This is an exciting opportunity to lead a team of experienced Site Reliability Engineers and contribute to the growth and success of our organization.

The ideal candidate will have a strong background in site reliability engineering, with experience in identifying potential issues, resolving complex problems, and leading technical discussions. They will be able to work collaboratively with cross-functional teams to drive continuous improvement and apply SRE principles to optimize our customer experience management platforms.

We offer a competitive salary of $140,000 - $160,000 per year, depending on experience. Our comprehensive benefits package includes paid day off for your birthday, access to LinkedIn learning courses, bi-annual performance-based bonus, continued education with our education reimbursement program, flexible schedules, free unlimited access to our refreshment stations, two paid days for volunteer opportunities, free premium membership for 'Headspace', access to Perkopolis retail discounts, generous benefit coverage with low premiums, RRSP Matching, and more.

If you are a motivated and experienced Site Reliability Engineer looking for a new challenge, we encourage you to apply. Please note that KUBRA does not typically provide immigration-related assistance, including employment-based work visa sponsorship, work permit applications and extensions, permanent residence sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada.

In this dynamic role, you will:

  • Ensure that infrastructure and applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO).
  • Maintain well-documented standards and best practices to ensure services are built for high availability and security.
  • Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
  • Document any incidents thoroughly, along with corresponding problem records and corrective actions.
  • Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
  • Enhance governance processes to ensure all platform components meet current standards.
  • Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
  • Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with engineering teams to remediate findings.
  • Collaborate with engineering teams to optimize infrastructure for security, resiliency, and cost targets based on collected feedback.
  • Document processes and maintain records related to infrastructure procedures and strategies, ensuring appropriate alerts and support procedures are in place for quick incident remediation.

You should possess:

  • Adeptness at solving complex technical challenges and devising effective solutions.
  • Meticulous attention to detail to ensure high standards of availability and security.
  • Team player with strong interpersonal skills, able to work well within a team setting.
  • Adaptability and flexibility with new technologies and environments.
  • Proactivity at identifying and resolving issues before they escalate.
  • Effective communication skills, capable of explaining complex technical issues to both technical and non-technical audiences.
  • Commitment to high-quality work consistently.
  • Resilience under pressure, performing well in fast-paced environments.
  • Proven leadership and team management skills.

With a Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience, and 5+ years of experience in site reliability engineering or a related field, you will be well-positioned to succeed in this role. AWS and Kubernetes Certifications are desirable but not required.

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