Site Reliability Engineering Manager

1 day ago

Mississauga, Ontario, Canada KUBRA Full time
About KUBRA

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. We offer billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers.

With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. As a system reliability engineer at KUBRA, you will be part of a dynamic team that fosters growth, diversity, and inclusion for all.

Job Description

We are looking for an experienced Site Reliability Engineering Manager who can lead our DevOps team in optimizing our customer experience management platforms. As a Site Reliability Engineer, you will guide our team in enhancing platform stability, reliability, and efficiency.

In this dynamic role, you will work collaboratively with cross-functional teams to apply SRE principles and drive continuous improvement. Your technical expertise will be pivotal in identifying potential issues, resolving complex problems, and leading technical and business discussions.

Responsibilities
  • Ensure that infrastructure and applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO).
  • Maintain well-documented standards and best practices to ensure services are built for high availability and security.
  • Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
  • Document any incidents thoroughly, along with corresponding problem records and corrective actions.
  • Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
  • Enhance governance processes to ensure all platform components meet current standards.
  • Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
  • Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with engineering teams to remediate findings.
  • Collaborate with engineering teams to optimize infrastructure for security, resiliency, and cost targets based on collected feedback.
What You Get

Award-winning culture that fosters growth, diversity, and inclusion for all

Paid day off for your birthday

Access to LinkedIn learning courses

Bi-annual performance-based bonus

Continued education with our education reimbursement program

Flexible schedules

Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)

Two paid days for volunteer opportunities

A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing

Access to Perkopolis retail discounts

Generous benefit coverage with low premiums (+ a Health Care Spending Account)

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