Site Reliability Engineer Team Lead
2 days ago
We are growing at KUBRA, a company that offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. Our team is looking for a skilled Site Reliability Engineer Team Lead to guide our DevOps team in optimizing customer experience management platforms.
About the RoleAs a Site Reliability Engineer Team Lead, you will leverage your technical expertise to identify potential issues, resolve complex problems, and lead technical and business discussions. You will standardize operations, enhance service levels, and support technology system evolution. Your goal will be to implement automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
Key Responsibilities- Leverage your experience in IT Service Delivery and Management to standardize operations and enhance service levels.
- Implement automation and observability to achieve low and continuously improving MTTR for service-impacting incidents.
- Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
- Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
To succeed as a Site Reliability Engineer Team Lead, you will need:
- 5+ years of experience in site reliability engineering or a related field.
- Proven leadership and team management experience.
- Experience with systems programming languages, such as Go or Python, and shell scripting.
- Hands-on experience with Kubernetes management within AWS EKS.
- Experience with CI/CD automation tools, such as CircleCI and ArgoCD.
- Experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb.
- AWS and Kubernetes Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, CKA, CKS, CKAD, KCNA) are desirable.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Our benefits package includes:
- Award-winning culture that fosters growth, diversity, and inclusion for all.
- Paid day off for your birthday.
- Access to LinkedIn learning courses.
- Bi-annual performance-based bonus.
- Continued education with our education reimbursement program.
- Flexible schedules.
- Free unlimited access to our refreshment stations.
- Two paid days for volunteer opportunities.
- A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing.
- Access to Perkopolis retail discounts.
- Generous benefit coverage with low premiums (+ a Health Care Spending Account).
- RRSP Matching.
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