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IT Operations Support Specialist
2 months ago
We are seeking a skilled IT Operations Support Analyst to join our team at GalaxEons. This role is responsible for providing technical support and assistance to ensure the smooth operation of our systems and infrastructure.
Responsibilities- Collaborate with cross-functional teams to resolve issues and implement solutions efficiently.
- Coordinate and support system changes, user builds, and desk moves, ensuring minimal disruption to operations.
- Manage incident and problem reporting processes, tracking status and providing updates to stakeholders.
- Minimum 5 years of experience in the financial services industry, specifically supporting desktops on the trading floor.
- Hands-on experience with Windows, Linux, and Mac OS environments, as well as proficiency in using ServiceNow and JIRA ticketing systems.
- Availability to work overtime when required.
- Certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, or CompTIA A+.
GalaxEons is a professional IT services firm that specializes in platform-driven solutions and automation to achieve enterprise business transformation. We apply machine learning techniques and predictive analytics tools as part of our artificial intelligence strategy.
Benefits- A competitive salary range of $90,000 - $120,000 per year, based on location and experience.
- A dynamic work environment with opportunities for growth and development.
- Prolonged periods of remaining stationary at a desk and working on a computer.
- Ability to lift up to 15 lbs., as needed.
