IT Operations Specialist

4 days ago

Toronto, Ontario, Canada Disability Solutions Full time
Transform Your Career with Equitable Bank

We're a Challenger in Canadian banking, and we're looking for a talented IT Operations Specialist to join our team. As an IT Operations Specialist at Equitable Bank, you'll play a crucial role in ensuring the smooth operation of our IT services and infrastructure.

About the Job

As an IT Operations Specialist, your primary responsibility will be to facilitate, support, and report on key IT Service Management (ITSM) processes. You'll work closely with various teams to identify operational requirements, opportunities for improvement, and develop strategies to enhance our IT operations.

Key Responsibilities:
    • Support ITSM practices, evaluate adherence, and report on gaps
    • Identify operational requirements and opportunities for improvement
    • Gather information by observing workflows, reading reports, conducting employee interviews, etc., and consolidate artifacts required by Audit team
    • Determine appropriate methods to analyze operations, relevant information and data
    • Ensure IT policies and procedure checks are being met by supporting annual self-assessments
    • Recommend new processes and procedures to enhance operations
    • Determine the effectiveness of new processes
    • Follow company policies and regulations, ensure compliance with regulatory standards
    • Review SOPs, policies and business processes to assess performance
    • Work closely with Management to achieve outcomes aligned with company goals
    • Support activities related to key ITSM functions of Incident, Problem and Change Management
    • Follow prescribed change control procedures, making sure all changes are properly documented, approved and communicated from initiation to design to testing to implementation
    • ServiceNow dashboards - Maintain and enhance existing as well as new builds
    • Support and participate in annual disaster recovery testing exercises, year-end processes as well as periodic review of user privileges, system resource set up, system default set up and other general data issues and take necessary action, which may involve non-business hour work


What We Offer

This is a full-time permanent role with a competitive salary range of $85,000 - $110,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a generous RRSP matching program. Additionally, you'll receive an annual professional development allowance and access to our Employee Share Purchase Plan. And, of course, you'll enjoy a fulfilling opportunity to make a meaningful impact in the financial services industry.

At Equitable Bank, we're committed to creating a workplace that's inclusive, diverse, and supports the growth and development of our employees. If you're passionate about technology and have a strong desire to work in a fast-paced environment, we encourage you to apply.

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