Highly Skilled Bilingual Customer Service Specialist
2 days ago
As a highly skilled Bilingual Customer Service Specialist at Financière Manuvie, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.
Salary: $22.00-$23.00 per hour
About the Role:
We are seeking a motivated and experienced professional who is fluent in both French and English to join our team as a Bilingual Customer Service Representative. In this role, you will be responsible for providing top-notch customer service through inbound calls, email, and chat. You will also handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
Responsibilities:
- Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.
- Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
- Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
- Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
- Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
- Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.
Requirements:
- Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
- Proven experience working in a fast-paced customer service environment.
- Strong technical skills and ability to navigate multiple computer systems and software applications.
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Location:
This position is available as a hybrid remote job in Halifax, NS B3L 4G6. We offer a competitive salary of $22.00-$23.00 per hour and a comprehensive benefits package.
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