Highly Skilled Bilingual Customer Service Specialist

2 days ago


Halifax, Nova Scotia, Canada Financière Manuvie Full time

As a highly skilled Bilingual Customer Service Specialist at Financière Manuvie, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.

Salary: $22.00-$23.00 per hour

About the Role:

We are seeking a motivated and experienced professional who is fluent in both French and English to join our team as a Bilingual Customer Service Representative. In this role, you will be responsible for providing top-notch customer service through inbound calls, email, and chat. You will also handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.

Responsibilities:

  • Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.
  • Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
  • Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
  • Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
  • Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
  • Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Requirements:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Location:

This position is available as a hybrid remote job in Halifax, NS B3L 4G6. We offer a competitive salary of $22.00-$23.00 per hour and a comprehensive benefits package.



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