Multilingual Customer Experience Specialist

3 days ago


Halifax, Nova Scotia, Canada Financière Manuvie Full time

We are seeking a highly skilled Multilingual Customer Experience Specialist to join our dynamic team at Financière Manuvie. This role is an excellent opportunity for a customer-focused professional who can thrive in a fast-paced environment and communicate effectively with clients in both French and English.

About the Role:

  • Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
  • Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
  • Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
  • Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
  • Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
  • Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Requirements:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.

What We Offer:

  • A competitive salary range of $22-$23 per hour.
  • A comprehensive benefits package, including dental care, extended health care, paid time off, and vision care.
  • A flexible work schedule, with the option to work from home or in our office.
  • The opportunity to work with a diverse team and develop your skills in a dynamic and supportive environment.

About Us:

Financière Manuvie is a leading provider of insurance and financial services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused professional who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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