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Department Head

2 months ago

Ottawa, Ontario, Canada Sport Chek Full time

**Job Summary**

We are seeking a highly skilled and experienced professional to join our team as a Department Manager - Customer Experience. As a key member of our leadership team, you will be responsible for driving business growth and delivering exceptional customer service.

**Key Responsibilities:**

  • Develop and implement daily sales and merchandising plans to drive business growth and meet sales targets.
  • Build and manage a high-performing team of sales associates, providing coaching and development opportunities to ensure excellent customer service and sales results.
  • Collaborate with cross-functional teams to drive business growth and improve customer experience.
  • Stay up-to-date on industry trends and competitor activity to inform merchandising and sales strategies.
  • Develop and maintain strong relationships with customers and stakeholders to drive loyalty and retention.

**Requirements:**

  • Proven track record of business growth and customer service excellence.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

**About Us:**

Sport Chek is Canada's leading destination for footwear, apparel, and sporting goods. We are committed to delivering exceptional customer service and driving business growth through innovative merchandising and sales strategies.