Department Head

2 months ago

Ottawa, Ontario, Canada Sportchek Full time
Job Summary

We are seeking a highly skilled and experienced Department Head to join our team at Sportchek. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our clothing department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Customer Experience
    • Ensure prompt and effective resolution of customer concerns and complaints.
    • Provide exceptional customer service through proactive engagement and personalized support.
  • Operations
    • Oversee the execution of visual merchandising standards, store maintenance, and pricing standards.
    • Lead the implementation and execution of standard operating procedures (SOPs) to ensure efficient store operations.
    • Develop and implement strategies to drive sales growth and meet annual corporate shrink targets.
    • Ensure compliance with all corporate policies and procedures, including loss prevention, cash handling, and occupational health and safety.
    • Manage the execution of tech shop service programs, including maintenance and compliance standards.
    • Create efficient store schedules for sales and support functions.
  • Training and Development
    • Provide continuous feedback and coaching to team members to improve performance and achieve key metrics.
    • Develop and implement training programs to enhance team skills and knowledge.
  • Leadership
    • Act as a brand ambassador, promoting Sportchek's values and mission internally and externally.
    • Effectively problem-solve, delegate, and follow up on tasks assigned to team members.
    • Maintain a positive and motivating work environment, promoting a culture of inclusivity and respect.
  • Requirements
    • Proven ability to coach, mentor, and develop department teams and store teams.
    • Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
    • Exceptional communication and organizational skills.
    • Superior training and mentoring skills.
    • 3-5 years of retail management experience required.
    • High energy, enthusiasm, and a drive to succeed.
    • Basic computer skills required.

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