Hospitality Operations Manager

5 hours ago


Calgary, Alberta, Canada Boston Pizza International, Inc. Full time

About the Role:

We are seeking a highly motivated and experienced Hospitality Operations Manager to join our team at Boston Pizza International, Inc. This is an exciting opportunity for a driven individual to lead our Front of House team and contribute to delivering exceptional customer experiences.

Job Summary:

The successful candidate will be responsible for leading the Front of House team, ensuring seamless daily operations, and driving sales growth through excellent customer service and employee engagement. As a key member of our management team, you will play a vital role in maintaining high standards of quality, cleanliness, and hospitality while fostering a positive and inclusive work environment.

Responsibilities:

  • Lead by example and work closely with the Front of House team to deliver exceptional customer experiences
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement
  • Maintain high standards of quality, cleanliness, and hospitality in all areas of the restaurant
  • Coach and develop team members to achieve their full potential and meet business objectives
  • Collaborate with other departments to ensure seamless daily operations and achieve business goals

Requirements:

To be successful in this role, you will require:

A minimum of 2 years of experience in a supervisory or management position in the hospitality industryExcellent leadership and communication skills, with the ability to motivate and inspire a teamStrong problem-solving and analytical skills, with the ability to make informed decisionsA proven track record of driving sales growth and improving customer satisfactionA passion for delivering exceptional customer experiences and creating a positive work environment

What We Offer:

  • A competitive salary of $60,000 - $80,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous bonus structure based on performance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a passionate team

About Us:

Boston Pizza International, Inc. is a leading casual dining restaurant chain with over 50 years of experience serving delicious food and providing exceptional customer experiences. We are committed to delivering high-quality products, services, and experiences that exceed our customers' expectations.



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