Customer Success Manager

1 day ago

Toronto, Ontario, Canada Intuit Inc. Full time
Job Title: Head of Customer Success Canada

As the Head of Customer Success Canada, you will be responsible for ensuring Intuit offers our customers an exceptional experience across our products and services.

Key Responsibilities:
  • Create and lead the vision and strategy for Canada CS, leveraging CS as a strategic asset to drive retention and ecosystem growth of our customers
  • Develop and prioritize the Canada CS strategy to deliver on business goals and contribute to the overall growth and success of these markets
  • Lead operational performance of our services and support, meeting experience, OPEX and performance targets
  • Engage cross-functionally with key stakeholders in other business units to drive projects, and influence decisions and priorities to enable delivery of your CS strategy
  • Lead a highly engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency, and clear expectations
  • Play a key role in the International CS leadership team, responsible for driving strategic initiatives across the group and establishing strong relationships and collaboration to support the success of all regions

As regional leader for Customer Success, you will also have oversight of teams that manage our customer support experiences, delivered by a network of outsourced support experts.

Proactively monitoring the performance, efficiency and quality of customer support and services delivered by our BPO partners, and identifying actions to continuously improve how we serve our customers

Customer experience advocate, with extensive experience of leading customer experience, removing friction and delivering stellar human and digital customer experiences

Strong business acumen and commercial mindset, to create opportunities for customers to realise value from our platform to drive loyalty, advocacy and retention, as well as drive ecosystem revenue growth

Customer success and support expert, with demonstrated strength managing or working with customer support organisations and operations, and driving growth and revenue through the power of CS

This role will require up to 10% travel as well as meetings outside of business hours.

  • Customer Success Specialist

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Strategic Customer Success Manager

    2 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Strategic Customer Success Manager

    2 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...

  • Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...

  • Lead Customer Engagement Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...

  • Customer Success Manager

    5 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...

  • Customer Success Manager

    5 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...

  • Customer Success Manager

    4 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you...