Claims Administrator/Coordinator

1 week ago

Sudbury, Ontario, Canada ServiceMaster Restore Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims Administrator/Coordinator to join our team at ServiceMaster Restore. As a key member of our claims team, you will play a critical role in ensuring the smooth flow of claims from assignment to final invoicing and closing.

Key Responsibilities
  • Monitor and manage incoming claims, ensuring timely responses and distribution to relevant team members.
  • Organize and maintain accurate and up-to-date paper and electronic files, adhering to company standards.
  • Prepare and upload required documents, estimates, and procedures, utilizing industry-specific software.
  • Enter purchase orders and invoices, requiring basic accounting knowledge.
  • Understand and manage the claims flow process, including Water Mitigation, Reconstruction, Contents, and Environmental work.
  • Manage data entry for each claim from First Notice of Loss through to completion in the CRM system.
  • Daily review of compliance tasks and job tasks to ensure timely completion.
  • Monitor and update jobs in the operating system, ensuring efficient flow through the claims process.
  • Create and assist with job assignment creation in Xactimate and Encircle, reviewing final estimates for completeness.
  • Understand and adhere to company cycle times and Service Level Agreements (SLAs) for each job and phase.
  • Provide exceptional customer service, empathizing with clients who have experienced loss of personal property.
  • Work in a fast-paced environment, prioritizing tasks and ensuring daily notes are entered in all jobs.
Requirements
  • High school diploma or equivalent required.
  • College or university diploma in Administration or Business, or applicable experience preferred.
  • Exceptional customer service skills.
  • Experience with Microsoft Office applications (Word, Outlook, PowerPoint, Excel, and Adobe) required.
  • Experience with Sage 100 (accounting) and Restore 365 (industry-specific) will be considered a strong asset.
  • Knowledge of the insurance industry and related software, such as XA, Xactimate, and Encircle, will be considered a strong asset.
  • Personal time management and organizational skills.
  • Strong verbal and written communication skills.
  • Dependable and adaptable to operate within a fast-paced work environment.
  • Ability to manage highly confidential information.
  • Strong problem-solving skills.
  • Experience with customer interaction and conflict resolution.
Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform typical office administrative activities.

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