Senior Business Development Manager, Professional Services

24 hours ago

London, Ontario, Canada Paralucent Inc Full time
Unlock New Opportunities with Paralucent Inc.

We are seeking a seasoned Account Executive to join our team at Paralucent Inc., a leading boutique technology project delivery and staffing company with an impressive track record spanning over 20 years. With a strong focus on execution and client satisfaction, we have achieved remarkable success, largely driven by word of mouth.

This is an excellent opportunity to showcase your exceptional sales skills and expertise in project delivery while providing an outstanding client experience and increasing customer satisfaction. As an integral part of our organization, you will take charge of managing client relationships and overseeing the successful delivery of projects and staffing engagements.

Key Responsibilities:
  • Engage in 80% sales activities and 20% account management to maximize revenue generation.
  • Collaborate with clients to understand their challenges and collaborate on tailored solutions.
  • Develop comprehensive Statements of Work (SOW) to outline project scope and deliverables.
  • Nurture and manage client relationships, ensuring their ongoing satisfaction.
  • Actively participate in achieving sales goals and quotas.
  • Manage the complete sales cycle, providing delivery assistance when necessary.
  • Foster strong and enduring client relationships.
  • Identify opportunities for up-selling and cross-selling to drive business growth.
  • Deliver professional after-sales support to ensure client satisfaction.
You Will:
  • Own and manage multi-level client stakeholder relationships across multiple strategic accounts.
  • Own and resolve day-to-day delivery issues and escalations on accounts through the billable professional services and staffing.
  • Design, develop, plan, and execute strategic program roadmaps for clients that drive optimum adoption and are rooted in a deep understanding of customer's business goals, including driving product enhancements and data analysis.
  • Regularly report on account adoption status, correction of error actions, and program evolution opportunities to both internal and external client and partner stakeholders.
  • Develop and manage technical project plans to drive adoption and servicing through-put while coordinating efforts across both internal and external teams.
Becoming Part of Our Team

We offer a competitive salary range of $100,000 - $150,000 per year, depending on experience, as well as a flexible work environment that allows you to work remotely 50% of the time. You will also enjoy a centrally located office location, travel opportunities within the GTA and occasionally within Canada/US, and a company that gives back through various social causes.

To be successful in this role, you should have at least 7+ years of experience as an Account Executive, Client Success Manager, or similar role in the technology professional services industry. Your strong negotiation skills, knowledge of common data technologies/methodologies, and awareness of the overall IT landscape will be valuable assets in this position.

Please note that these requirements are essential to excel in this challenging and rewarding role.

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