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Hotel Operations Manager

2 months ago

Terrace, Canada Best Western Terrace Inn and Terrace Inn Liquor Store Full time
Job Summary

We are seeking a skilled Hotel Clerk Supervisor to join our team at Best Western Terrace Inn and Terrace Inn Liquor Store. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our hotel staff, ensuring seamless customer service delivery, and maintaining the highest standards of hotel operations.

Key Responsibilities
  • Leadership and Supervision: Supervise and coordinate the work of hotel staff, ensuring that tasks are completed efficiently and effectively.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operations Management: Oversee the maintenance of hotel facilities, equipment, and systems, ensuring that they are in good working order and that any issues are promptly addressed.
  • Staff Management: Hire, train, and develop hotel staff, ensuring that they have the skills and knowledge needed to provide excellent customer service.
  • Inventory Management: Requisition and manage hotel supplies and inventory, ensuring that they are adequate and that any issues are promptly addressed.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Work Setting: Hotel, motel, or resort environment.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with attention to detail and ability to work under pressure.
  • Personal Suitability: Dependability, efficient interpersonal skills, flexibility, organized, and team player.