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GECAN - Inside Sales II Representative

4 weeks ago

Markham, Ontario, Canada Axelon Services Corporation Full time
Job Summary:

As a Sales Support Specialist for Axelon Services Corporation, you will play a vital role in ensuring the quality of orders released to manufacturing. Your primary responsibilities will include order entry and management support, customer engagement, and sales order updates. You will work closely with cross-functional teams to resolve customer-related issues and provide exceptional customer service.

Key Responsibilities:

• Order Entry and Management Support: Ensure order accuracy and completeness to guarantee the quality of orders released to manufacturing.
• Customer Engagement: Engage and follow up with customers to ensure their systems are updated to reflect client account changes. Ensure existing customer purchase orders are updated accordingly.
• Sales Order Updates: Support related order booking, sales order updates, and tracking.
• Customer Satisfaction: Build customer satisfaction through outstanding relationships and communications.
• Logistics and Billing: Support logistics and billing processes.

Requirements:

• Bachelor's degree or diploma from an accredited university or college (or a high school diploma/GED with customer support experience).
• Additional experience working in field activities, Sales Support, or Sales Force is preferred.
• MUST have experience with SAP ERP.
• Established analytical ability.
• Strong Customer focus.
• Strong oral and written communication skills.
• Extremely proficient with MS-office and typing skills.
• Ability to work in a fast-paced, high-stress environment with multiple simultaneous priorities.

Desired Characteristics:

• At least 2 years of experience in a customer service or sales position.