Customer Service and Sales Representative
4 weeks ago
We are seeking a dynamic and customer-focused individual to drive new business and ensure the highest level of customer satisfaction as a Customer Service and Sales Representative at JobCart Inc.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries and order processing.
- Assist customers in selecting appropriate products from our range of branding decals, safety labels, vehicle graphics, and more.
- Collaborate with the sales team to manage leads, prepare quotes, and close sales opportunities.
- Build and maintain strong relationships with existing and potential customers.
- Handle customer concerns, providing timely and accurate information regarding products and services.
- Work with the production team to ensure seamless delivery and satisfaction.
- Assist in inventory management and product availability coordination to meet customer demands.
- Identify opportunities for upselling and cross-selling to drive additional revenue.
- Utilize Office 365 for managing emails, creating reports, scheduling meetings, and collaborating on projects with the team.
- Participate in ongoing sales training to grow into an inside sales role.
Qualifications:
- Proficiency in Office 365 (Outlook, Excel, Word, Teams, and SharePoint) is required.
- Excellent verbal and written communication skills.
- Prior experience in customer service, sales, or a related role is preferred.
- Strong organizational and multitasking abilities.
- A customer-centric mindset with the drive to exceed customer expectations.
- A willingness to learn and take on new challenges.
- Familiarity with printing, decals, or graphic design industries is a plus but not required.
- Ability to thrive in a team-oriented, collaborative environment.
- A Permanent Resident or Citizen of Canada.
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