Customer Service and Sales Representative

4 weeks ago


Markham, Ontario, Canada JobCart Inc Full time

We are seeking a dynamic and customer-focused individual to drive new business and ensure the highest level of customer satisfaction as a Customer Service and Sales Representative at JobCart Inc.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries and order processing.
  • Assist customers in selecting appropriate products from our range of branding decals, safety labels, vehicle graphics, and more.
  • Collaborate with the sales team to manage leads, prepare quotes, and close sales opportunities.
  • Build and maintain strong relationships with existing and potential customers.
  • Handle customer concerns, providing timely and accurate information regarding products and services.
  • Work with the production team to ensure seamless delivery and satisfaction.
  • Assist in inventory management and product availability coordination to meet customer demands.
  • Identify opportunities for upselling and cross-selling to drive additional revenue.
  • Utilize Office 365 for managing emails, creating reports, scheduling meetings, and collaborating on projects with the team.
  • Participate in ongoing sales training to grow into an inside sales role.

Qualifications:

  • Proficiency in Office 365 (Outlook, Excel, Word, Teams, and SharePoint) is required.
  • Excellent verbal and written communication skills.
  • Prior experience in customer service, sales, or a related role is preferred.
  • Strong organizational and multitasking abilities.
  • A customer-centric mindset with the drive to exceed customer expectations.
  • A willingness to learn and take on new challenges.
  • Familiarity with printing, decals, or graphic design industries is a plus but not required.
  • Ability to thrive in a team-oriented, collaborative environment.
  • A Permanent Resident or Citizen of Canada.

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