Operations Coordinator

7 days ago

Kamloops, British Columbia, Canada H&R Block Full time

The Opportunity:

We are seeking a highly motivated and organized individual to join our team as a District Operations Coordinator at H&R Block. As a key member of our district retail offices, you will be responsible for providing day-to-day operational support to ensure the smooth functioning of our retail locations.

Key Areas of Responsibility:

  • Assist District Managers with daily operations, including managing office schedules and staffing levels.
  • Travel to various office locations to provide training and support to staff, ensuring excellent client standards and compliance with company policies.
  • Recruit, interview, and onboard new talent, ensuring a seamless onboarding process.
  • Monitor and adjust office and staffing schedules as necessary to meet business needs.
  • Coordinate the setup and shutdown of assigned offices, ensuring a smooth transition.
  • Support the planning and execution of training and development initiatives, enhancing the skills and knowledge of our team members.
  • Maintain asset management inventory, process invoice payments, and manage petty cash, ensuring accurate and timely financial management.
  • Ensure compliance with H&R Block policies, procedures, and relevant employment and privacy legislation.

Key Qualifications:

  • Minimum of 3 years of experience in retail or a similar customer-oriented industry.
  • Excellent interpersonal and problem-solving skills, with the ability to manage priorities in a fast-paced and dynamic environment.
  • Proven ability to work independently with little or no direct supervision, with a strong focus on results and customer satisfaction.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Ability to set up workstation computers and work with various software packages.
  • Excellent verbal and written English communication skills, with proficiency in additional languages an asset.
  • Willingness to work flexible hours and travel regularly to multiple district offices, with a valid driver's license, insurance, vehicle registration, and a reliable vehicle.

The hourly rate for this position is $21.00. Please note that hourly positions are not eligible for the Company's benefit plan.

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