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Healthcare Operations Coordinator
2 months ago
Job Summary
Interior Health Authority is seeking a skilled Healthcare Operations Coordinator to join our team. As a key member of our Practitioner Billing department, you will be responsible for coordinating the accounts receivable, billing, and collections functions.
Key Responsibilities
- Coordinate customer service support to all partners.
- Responsible for coordinating the accounts receivable, billing, cashier, and collection functions for Interior Health.
- Responsible for planning, making recommendations, developing, and implementing accounts receivable systems and processes across Interior Health.
- Provides and coordinates support for the billing/accounts receivable (A/R) functions.
- Provides leadership in order to facilitate the achievement of the mission, goals, and objectives of the Health Authority.
- Responsible for the selection, evaluation, development, discipline, and, if necessary, termination of staff.
- Responsible for planning, approving, and implementing automations to affect bargaining unit jobs.
- Coordinates accounts receivable, billing, and cashier functions, ensuring processing efficiencies, audit controls, and appropriate accounting practices are followed.
- Accountable for fee schedule implementation, collection policy, and makes recommendations to support changes.
- Responsible for analyzing accounts and billing/revenue data and preparation of reports as assigned.
Requirements
- Completion of a recognized accounting program, supplemented with Accounts Receivable Collection courses.
- Demonstrated computer skills, including Excel, in a complex, computerized environment.
- Five years of progressive management/supervisory experience in a unionized setting.
- Physician billing experience is an asset.
Skills and Abilities
- Demonstrated ability to lead, plan, direct, manage, and implement.
- Demonstrated ability to communicate effectively, including the ability to make presentations to groups.
- Demonstrated ability to anticipate, recognize, and meet customer needs.
- Ability to grasp customers' perspectives and act as a trusted advisor, seeking ways to improve partner satisfaction and build trust.
- Demonstrated ability to be effective in an environment subject to continuous change.
- Must be detail-oriented with accuracy.
- Ability to work with sensitive, confidential, and personal information while maintaining a high level of confidentiality.
- Proficiency with Microsoft Office suite of products (Word, Excel, Outlook, and PowerPoint).
- Demonstrated ability to function effectively in a highly dynamic environment. Excellent knowledge of complex, computerized systems and National MIS Standards.
- Physical ability to perform the duties of the position.
