Multilingual Insurance Client Service Specialist

5 days ago


Vancouver, British Columbia, Canada Equitable CA Full time

Overview

We are seeking a highly skilled Multilingual Insurance Client Service Specialist to join our team at Equitable. As a key member of our client care department, you will be responsible for providing exceptional customer service and support to internal and external clients.

About the Role

This is a permanent full-time opportunity working from home office 100% of the time. You may be required to work in-person at our office on an as-needed basis. We offer a healthy work-life balance with employee wellness top of mind, including annual vacation allowance and company-paid benefits program.

Key Responsibilities

As a Client Service Representative, you will be the brand ambassador for our organization, providing excellent client service through various channels, including phone and email. Your primary focus will be on resolving life and critical illness insurance-related inquiries using your thorough knowledge of our products and services.

Requirements

  • Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages.
  • Previous experience in a phone-based client care/service role is required.
  • Previous experience in an insurance company or a related medical field is an asset.
  • Superior interpersonal skills to manage relationships with internal and external clients.
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
  • Ability to handle high stress levels in a fast-paced production environment.
  • Excellent verbal and written communication skills.

What's In It For You

In addition to a competitive salary, we offer a comprehensive benefits package, including annual bonus program, company-paid benefits, and immediate enrollment in the company's pension program with employer matching. You will also have access to exclusive employee perks, discounts on company products and services, and regular EQ Together events focused on company togetherness and collaboration.

How To Apply

If you are a motivated and results-driven individual looking for a new challenge, please submit your application through our careersite. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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