Multilingual Client Experience Specialist

2 days ago


Vancouver, British Columbia, Canada Equitable CA Full time
Company Overview
At Equitable Canada, we believe that a healthy work-life balance is essential for our employees' growth and success. Our company culture emphasizes the importance of client service, teamwork, and community involvement.

Salary: $65,000 - $85,000 per annum, based on experience.

Job Description
We are seeking a highly skilled Multilingual Client Experience Specialist to join our team. As a key member of our Client Care Centre, you will be responsible for providing excellent customer service to internal and external clients, resolving life and critical illness insurance related inquiries, and working closely with other departments to resolve complex issues.

Required Skills and Qualifications
To be successful in this role, you will need:
• Fluency in both French and English, including the ability to speak, read, and write proficiently in both languages;
• Previous experience in a phone-based client care/service role, preferably in an insurance company or related medical field;
• Superior interpersonal skills to manage relationships with internal and external clients;
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers;
• Ability to handle high stress levels in a fast-paced production environment;
• Excellent verbal and written communication skills;

Benefits
We offer a comprehensive benefits package, including:
• A healthy work-life balance with employee wellness top of mind;
• Annual bonus program, annual vacation allowance, and company-paid benefits program;
• An additional paid volunteer day each year so you can spend time giving back to the community;
• Immediate enrollment in the company's pension program with employer matching;
• Employee resource groups that support an inclusive work environment;
• Tuition support and specialized program assistance;
• An onsite, full-service cafeteria with a variety of daily options;
• Discounts on company products and services, and access to exclusive employee perks;
• Regular EQ Together events focused on company togetherness and collaboration;

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