Chief Client Experience Director

7 days ago


Vancouver, British Columbia, Canada Creator Full time

Discover a challenging and rewarding opportunity as Chief Client Experience Director at Creator, a leading influencer marketing platform.

Ahead of our meteoric rise in the startup ecosystem, we're recognized for revolutionizing social commerce and connecting creators, influencers, and brands. Our platform is engineered to streamline operations, optimize campaigns, and yield impactful results. If you're passionate about delivering exceptional client experiences and have a strong customer-centric mindset, let's explore this exciting role further.

About the Role:

As our Chief Client Experience Director, you will lead a dynamic team of strategists specializing in social media, influencer marketing, and affiliate marketing. You will oversee the development and execution of innovative campaigns that align with client goals, ensuring your team stays ahead of industry trends and delivers measurable results. In addition to mentoring and growing the team's expertise, you will collaborate closely with other departments to integrate creative, data-driven strategies that drive client success.

Key Responsibilities:

Team Leadership and Mentorship:

  • Lead a team of strategists specializing in social media, influencer marketing, and TikTok Shop strategies.
  • Provide mentorship through training, feedback, and support
  • Act as the primary point of contact for key clients, ensuring their business goals are met through effective marketing strategies.

Strategy Development and Oversight:

  • Oversee the creation and execution of customized influencer, social media, and affiliate marketing strategies to meet diverse client objectives and budgets.
  • Review campaign performance to ensure team strategies meet client KPIs

Business Growth and Development:

  • Contribute to the growth of the services business by identifying and capitalizing on new business opportunities.
  • Collaborate with the sales team to pitch services to potential clients, developing proposals that highlight the agency's unique capabilities.

Industry Expertise:

  • Stay up-to-date on the latest trends and best practices in influencer marketing, social media, and e-commerce platforms.

We offer a competitive salary range of $75,000 - $100,000 CAD + equity, along with a comprehensive benefits package including health, dental, and vision insurance, remote work flexibility, and access to industry events and conferences.



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