Medical Administrative Specialist

2 weeks ago


Burnaby, British Columbia, Canada Bayshore HealthCare Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Administrative Specialist to join our team at Bayshore HealthCare.

This role provides excellent customer service to patients, interacts with Patient Assistant Programs, and performs administrative tasks in a pharmaceutical setting.

Key Responsibilities:
  • Provide top-notch customer service to patients via phone and email
  • Create and maintain patient records using pharmacy software
  • Manage pharmacy records, including site calendars, appointment changes, and dispensing schedules
  • Confirm delivery addresses with specialty programs and patients to ensure timely arrivals
  • Make follow-up calls for outstanding accounts
  • Assist pharmacists and registered pharmacy technicians in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures
  • Fax doctors for refills
  • Escalate situations as required to the appropriate pharmacy team member
Requirements:
  • High school diploma or GED
  • Excellent customer service skills
  • Typically requires 3+ years of customer service experience
  • Organized and disciplined; strong computer skills
About Bayshore HealthCare

Bayshore HealthCare is committed to providing high-quality care to our clients and staff. We believe in creating a culture of belonging, where individual differences are celebrated, through programs, resources, and policies that support each individual's purpose, potential, and well-being.

Estimated Salary Range: $18-$20 per hour

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