Customer Experience Ambassador

7 days ago


Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time
Unleash Your Hospitality Potential

We are seeking a highly motivated and charismatic Customer Experience Ambassador to join our Rooms Division team at the Kananaskis Mountain Lodge, an Autograph by Marriott resort located in the heart of the Canadian Rockies.

About Us

Pomeroy Lodging LP is proud to offer a unique work environment that combines a passion for hospitality with a commitment to delivering exceptional guest experiences. Our lodge offers stunning mountain views, a range of on-site amenities, and easy access to outdoor adventures.

Job Summary

The Customer Experience Ambassador is a key member of our front office team, responsible for creating memorable experiences for our guests from arrival to departure. This role requires a strong focus on delivering exceptional customer service, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.

Key Responsibilities:
  • Deliver warm and personalized welcome to guests, setting the tone for their stay
  • Process guest arrivals and departures efficiently and accurately, addressing any issues or concerns promptly
  • Provide expert knowledge of local attractions, activities, and services to enhance the guest experience
  • Collaborate with other departments to ensure seamless communication and delivery of exceptional service
  • Actively seek feedback from guests and implement improvements to exceed expectations
Requirements:
  • Previous experience in a similar role or within the hospitality industry
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
  • Able to work effectively under pressure in a fast-paced environment
  • Familiarity with POS systems, Excel, and Outlook
  • Degree or diploma in Hospitality preferred but not required
What We Offer:
  • Competitive salary: $55,000 - $65,000 per year
  • Ongoing training and development opportunities
  • Access to subsidized staff housing
  • Discounts on hotel rooms, food and beverages, and spa services
  • Vacation time and health benefits
Join Our Team

If you're passionate about delivering exceptional customer experiences and have a knack for hospitality, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of our dynamic team and contribute to creating unforgettable memories for our guests.



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