Customer Experience Ambassador
7 days ago
Indigo is a dynamic and enriching company that is always looking for bright, energetic, and customer-focused individuals to join our team. As a Customer Experience Representative, you will play a vital role in cultivating an environment that promotes authentic employee and customer experiences.
About IndigoWe are Canada's Cultural Department Store, and we love books and all things beautiful. Our mission is to add joy to our customers' lives every time they interact with us and our products. We exist to create joyful moments for our customers, and we treat each other the way we'd treat a valued friend.
Job Description:
- Support the daily operations of the store, including conducting inventory cycle counts, replenishing stock, managing product returns, shelving products, and receiving and processing incoming store merchandise.
- Create a warm and welcoming environment in our stores by leveraging our product to tell stories, engaging and connecting with our customers on the floor, curating specific product collections for each customer, and role-modeling Indigo's High Performance Characteristics.
- Take accountability for responding to customer feedback in a timely manner, holding self and others accountable, owning self-development, and providing continuous feedback to colleagues and Leadership Team.
Requirements:
- Experience in specialty retail or a retail environment is preferred but not required.
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store are essential.
- Demonstrated commitment to creating an exceptional employee and customer experience is a must.
- Ability to be mobile on the sales floor for extended periods, lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques, and work a flexible schedule including evenings, weekends, holidays, overnights, and early mornings is necessary.
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
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