Customer Experience Ambassador
3 days ago
Role Overview
: As a Customer Experience Ambassador with Pomeroy Kananaskis Mountain Lodge's Rooms Division, you will play a vital role in creating an exceptional atmosphere that exceeds guest expectations. This position is crucial in shaping the impression guests have of our lodge.Key Responsibilities
include:- Cheking guests into the hotel and providing service as required
- Providing courteous, professional, and attentive guest service at all times
- Establishing a personal rapport with guests to understand their needs and expectations
- Actively seeking feedback from guests, following up, and taking action to exceed their expectations
- Delivering personalized touches during interactions to ensure guests feel welcome and special
- Working various shifts, including mornings, afternoons, evenings, and holidays
- Maintaining strong communication with other departments and collaborating effectively as part of a team
- Showcasing in-depth knowledge of the Kananaskis Valley and surrounding area to enhance the guest experience
Requirements and Qualifications
include:- Prior experience with POS systems, Excel, and Outlook
- Able to work well under pressure in a fast-paced environment
- Previous front office experience or education within the hospitality sector
- Degree or Diploma in Hospitality (preferred but not required)
- Professional presentation and demeanor
- Self-motivated, excellent organizational skills, and proven ability to work well under pressure
Benefits and Perks
offered by Pomeroy Kananaskis Mountain Lodge include:- Five personal days per year after 90 days of continued full-time employment
- Food and Beverage discounts at all six dining outlets
- Growth and development opportunities for both personal and professional growth
- Newly renovated staff accommodations with a residence convenience store and employee gym
- One meal per day in the employee cafeteria (taxable benefit)
- Discounts on activities offered through the Activities Committee
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation accrual starting from the first day of work at a rate of 4% of earnings
- Marriott Destinations membership for discounted room rates and food and beverage discounts
- Discounted access to the Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass*
Estimated Salary Range
: Based on industry standards and location, the estimated salary range for this position is between $45,000 to $60,000 annually.-
Customer Experience Ambassador
6 days ago
Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full timeRole OverviewPomeroy Kananaskis Mountain Lodge seeks a skilled Customer Experience Ambassador to join our Rooms Division team. In this vital role, you will create an atmosphere of exceeding guest expectations, making business decisions that uphold the highest standards in customer service while delivering against key financial goals and performance metrics...
-
Customer Experience Ambassador
3 days ago
Kananaskis Improvement District, Canada Pomeroy Lodging LP Full timeUnleash Your Hospitality PotentialWe are seeking a highly motivated and charismatic Customer Experience Ambassador to join our Rooms Division team at the Kananaskis Mountain Lodge, an Autograph by Marriott resort located in the heart of the Canadian Rockies.About UsPomeroy Lodging LP is proud to offer a unique work environment that combines a passion for...
-
Customer Experience Ambassador
3 weeks ago
Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full timeResort Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Resort Services Representative. As a key member of our resort team, you will be responsible for providing exceptional guest experiences and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities: Ensure a...
-
Customer Experience Ambassador
4 weeks ago
Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full timeResort Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Resort Services Representative. As a key member of our resort team, you will be responsible for providing exceptional guest experiences and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities: Ensure a...
-
Customer Experience Ambassador
5 days ago
Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full timeCompany OverviewPomeroy Kananaskis Mountain Lodge is a leading hospitality provider in the Kananaskis Valley area, offering unparalleled guest experiences.SalaryThe estimated annual salary for this role is $55,000 - $65,000, commensurate with experience.Job DescriptionWe are seeking an exceptional Guest Service Agent to join our Rooms Division team. As a key...
-
Family Fun Ambassador
3 days ago
Kananaskis Improvement District, Canada Pomeroy Lodging LP Full timeWe are seeking a highly motivated and enthusiastic Family Fun Ambassador to join our team at Pomeroy Kananaskis Mountain Lodge in Alberta, Canada.As a Family Fun Ambassador, you will be responsible for creating unforgettable experiences for our guests of all ages through various activities and events.Your primary goal will be to provide exceptional service...
-
Customer Experience Ambassador
1 week ago
Municipal District of Rocky View No. 44, Canada MAG Technologies Inc Full timeAt MAG Technologies Inc, we are committed to delivering exceptional customer experiences that exceed expectations. We are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team.About the Role:We are looking for a talented individual who can provide top-notch support to our customers through various channels. As a Customer...
-
Customer Experience Ambassador
3 days ago
Municipal District of Rocky View No. 44, Canada Columbia Sportswear Company Full timeAbout Columbia Sportswear CompanyAt Columbia Sportswear Company, we're proud to offer part-time employees a unique opportunity to be part of our dynamic retail team. We're looking for highly motivated and enthusiastic individuals to join us as Customer Experience Ambassadors.About the PositionThis role is an excellent opportunity to work in a fast-paced...
-
Customer Service Ambassador
2 weeks ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeIndigo Store AmbassadorIndigo is looking for a dynamic individual to join our team as an Indigo Store Ambassador. As an ambassador, you will be responsible for creating a warm and welcoming environment in our stores, while also promoting our brand through storytelling and engaging with customers.Responsibilities• Support the daily operations of the store,...
-
Guest Service Ambassador
3 weeks ago
Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe RoleAs a Guest Service Agent with our Rooms Division, you will be an integral part of a team that sets the tone for exceptional guest experiences. Your role is pivotal in shaping the first and last impression of our Lodge, from check-in to check-out. You will excel in this position by making informed decisions that prioritize guest satisfaction while...
-
Customer Experience Ambassador
3 days ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout the OpportunityAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and creative environment?We're seeking an energetic and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our retail team, you will play a vital role in bringing our exciting mission to...
-
Customer Experience Ambassador
4 weeks ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will be responsible for creating a warm and welcoming environment for our customers, while also driving sales and achieving business objectives.Key ResponsibilitiesSupport the daily...
-
Customer Experience Ambassador
5 days ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout UsAt Indigo, we're passionate about creating exceptional experiences for our customers. We believe in the power of stories and the impact they can have on people's lives.Job OverviewWe're seeking a dedicated Customer Experience Representative to join our team. As a Customer Experience Representative, you'll play a vital role in cultivating an...
-
Customer Experience Ambassador
3 weeks ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout IndigoAt Indigo, we're passionate about creating exceptional experiences for our customers. As a Customer Experience Representative, you'll play a key role in bringing our mission to life in one of our stores across Canada.Key ResponsibilitiesSupport the daily operations of the store, ensuring a seamless customer experienceConduct inventory cycle...
-
Customer Experience Ambassador
7 days ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeIndigo is a dynamic and enriching company that is always looking for bright, energetic, and customer-focused individuals to join our team. As a Customer Experience Representative, you will play a vital role in cultivating an environment that promotes authentic employee and customer experiences.About IndigoWe are Canada's Cultural Department Store, and we...
-
Customer Experience Ambassador
4 weeks ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout IndigoIndigo is a Canadian retailer that specializes in books, gifts, and home decor. We are committed to creating a welcoming and inspiring environment for our customers and employees.Job SummaryWe are seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing...
-
Customer Experience Ambassador
4 weeks ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will be responsible for creating a warm and welcoming environment for our customers, while also providing exceptional customer service and support.Key ResponsibilitiesSupport the...
-
Customer Experience Ambassador
1 week ago
Municipal District of Rocky View No. 44, Canada Indigo Full timeAbout IndigoIndigo is Canada's Cultural Department Store, dedicated to telling stories and creating experiences. We are a dynamic and enriching culture with over 170 stores across the country.Job SummaryWe are seeking a Customer Experience Representative to join our team. As a key member of our store staff, you will be responsible for cultivating an...
-
Customer Service Ambassador
3 weeks ago
Municipal District of Rocky View No. 44, Canada MAG Technologies Inc Full timeMAG Technologies Inc is seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to client inquiries in a timely and professional mannerResolve client...
-
Customer Service Representative
4 weeks ago
Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe RoleWe are seeking a highly skilled and motivated Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest service and creating a memorable experience for our guests.Key Responsibilities:Provide warm and welcoming service to guests,...