Customer Experience Ambassador

5 days ago


Municipal District of Rocky View No, Canada Indigo Full time
About Us

At Indigo, we're passionate about creating exceptional experiences for our customers. We believe in the power of stories and the impact they can have on people's lives.

Job Overview

We're seeking a dedicated Customer Experience Representative to join our team. As a Customer Experience Representative, you'll play a vital role in cultivating an environment that promotes authentic employee and customer experiences.

Key Responsibilities
  • Support daily store operations, including before or after store hours (5AM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Utilize merchandising standards to create a visually appealing and stimulating store environment
  • Create a warm and welcoming atmosphere in our stores
  • Add joy to our customers' lives by leveraging our products to tell compelling stories
  • Engage and connect with customers on the sales floor
  • Curate specific product collections for each customer interaction
  • Role model Indigo's High Performance Characteristics
  • Stay informed about new products, promotions, and programs
  • Contribute to a culture where health and safety is a top priority
  • Respond to customer feedback in a timely manner
Requirements
  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new skills and take on various tasks
  • Demonstrated commitment to delivering exceptional employee and customer experiences
  • Able to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required)
  • Bilingualism (French/English) is required for all positions in Québec; other languages are an asset
What We Offer
  • An estimated salary of $45,000 - $60,000 per year, depending on experience and location
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that encourages growth and innovation
  • A comprehensive benefits package, including medical, dental, and vision coverage


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