Guest Service Ambassador

7 days ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

The Role

As a Guest Service Agent with our Rooms Division, you will be an integral part of a team that sets the tone for exceptional guest experiences. Your role is pivotal in shaping the first and last impression of our Lodge, from check-in to check-out. You will excel in this position by making informed decisions that prioritize guest satisfaction while meeting key financial goals and performance metrics.

Key Responsibilities:

  • Provide seamless check-in and check-out experiences for guests
  • Deliver exceptional customer service, addressing guest inquiries and concerns in a timely and professional manner
  • Establish strong relationships with guests to understand their needs and preferences
  • Actively seek feedback from guests, implementing actions to exceed their expectations
  • Collaborate with other hotel departments to ensure a cohesive and personalized guest experience
  • Stay up-to-date on local attractions and amenities to promote the Kananaskis Valley and surrounding area

Requirements:

  • Previous experience in a front office or customer-facing role
  • Proficiency in POS systems, Excel, and Outlook
  • Ability to work well under pressure in a fast-paced environment
  • Strong communication and interpersonal skills
  • Self-motivated and organized, with a proven ability to work effectively in a team

Benefits:

  • Competitive compensation package
  • Opportunities for growth and development
  • Comprehensive health and wellness benefits
  • Discounted access to our Nordic Spa and other hotel amenities
  • Marriott Destinations membership for discounted room rates and food and beverage discounts

  • Guest Service Ambassador

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Service Ambassador

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleThe Guest Service Agent is a vital member of our Rooms Division team, responsible for creating an exceptional guest experience from check-in to check-out. As a key ambassador for our lodge, you will be the first and last point of contact for our guests, setting the tone for their stay.Key ResponsibilitiesProvide exceptional customer service,...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleThe Guest Service Agent is a vital member of our Rooms Division team, responsible for creating an exceptional guest experience from check-in to check-out. As a key ambassador for our lodge, you will be the first and last point of contact for our guests, setting the tone for their stay.Key ResponsibilitiesProvide exceptional customer service,...

  • Resort Ambassador

    4 weeks ago

    Kananaskis Improvement District, Canada Resorts of the Canadian Rockies Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Resort Ambassador at Nakiska Ski Resort. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring a comfortable and friendly atmosphere, and promoting our resort's products and...

  • Resort Ambassador

    2 months ago

    Kananaskis Improvement District, Canada Resorts of the Canadian Rockies Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Resort Ambassador at Nakiska Ski Resort. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring a comfortable and friendly atmosphere, and promoting our resort's products and...

  • Guest Service Representative

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Service Representative

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Services Representative

    1 month ago

    Kananaskis Improvement District, Canada Resorts of the Canadian Rockies Full time

    Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Nakiska Ski Resort. As a key member of our resort team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Ensure a comfortable and friendly atmosphere...

  • Guest Services Representative

    1 month ago

    Kananaskis Improvement District, Canada Resorts of the Canadian Rockies Full time

    Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Nakiska Ski Resort. As a key member of our resort team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Ensure a comfortable and friendly atmosphere...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Agent

    2 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Kananaskis Mountain Lodge. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...