Guest Service Ambassador
3 weeks ago
The Role
As a Guest Service Agent with our Rooms Division, you will be an integral part of a team that sets the tone for exceptional guest experiences. Your role is pivotal in shaping the first and last impression of our Lodge, from check-in to check-out. You will excel in this position by making informed decisions that prioritize guest satisfaction while meeting key financial goals and performance metrics.
Key Responsibilities:
- Provide seamless check-in and check-out experiences for guests
- Deliver exceptional customer service, addressing guest inquiries and concerns in a timely and professional manner
- Establish strong relationships with guests to understand their needs and preferences
- Actively seek feedback from guests, implementing actions to exceed their expectations
- Collaborate with other hotel departments to ensure a cohesive and personalized guest experience
- Stay up-to-date on local attractions and amenities to promote the Kananaskis Valley and surrounding area
Requirements:
- Previous experience in a front office or customer-facing role
- Proficiency in POS systems, Excel, and Outlook
- Ability to work well under pressure in a fast-paced environment
- Strong communication and interpersonal skills
- Self-motivated and organized, with a proven ability to work effectively in a team
Benefits:
- Competitive compensation package
- Opportunities for growth and development
- Comprehensive health and wellness benefits
- Discounted access to our Nordic Spa and other hotel amenities
- Marriott Destinations membership for discounted room rates and food and beverage discounts
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