IT Support Specialist

4 weeks ago


Vancouver, British Columbia, Canada CB Canada Full time
Job Summary:

CB Canada is seeking a skilled IT Support Administrator to join their team. This role is primarily based on-site in Downtown Vancouver, but providing remote and occasionally on-site support to satellite offices in Squamish. The ideal candidate will have 3+ years of experience providing high volume tier 2 support in a windows 365 environment and be comfortable with walk-up's to resolve urgent tier 1 tickets.

Key Responsibilities:
  • Deploy and set up new users, as well as takedown exiting users
  • Respond to tickets using the Nexus system, leveraging HQ in Asia for more complicated tickets, and provide walk-up support for on-site staff
  • Oversee procurement and manage incoming and outgoing inventory
  • Assist with projects as needed by HQ in Asia
  • Occasionally visit Squamish site to direct external vendors and assist with other IT related projects

Requirements:
  • 3+ years experience providing high volume tier 2 support in a windows 365 environment
  • Comfortable with walk-up's to resolve urgent tier 1 tickets
  • In-depth knowledge of networking, VOIP, Windows 10, and supporting mobile devices, and CCTV's
  • Exceptional written and verbal communication skills
  • Possess a valid BC drivers license
  • Willing to travel to multiple locations to provide support

About CB Canada:

CB Canada is a leading provider of IT solutions and services. We are committed to delivering high-quality support to our clients and are seeking a skilled IT Support Administrator to join our team.



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