Support Specialist
1 month ago
ROLE: Technical Support Specialist
DESCRIPTION: Quicktech is seeking a skilled Technical Support Specialist to join our team of experienced technicians in Vancouver. As a key member of our support team, you will be responsible for providing prompt, educated, and courteous support to resolve clients' technical issues.
MISSION: To deliver exceptional technical support, leveraging your expertise to resolve complex issues and provide a seamless experience for our clients.
WHO WE ARE:
We are a dynamic and rapidly growing Vancouver managed services provider, committed to innovation and stable growth.
KNOWLEDGE OR ABILITIES REQUIRED:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of networking configurations and Windows operating systems
- Experience with Microsoft Office administration and Microsoft 365
- Ability to work with minimal supervision and prioritize tasks effectively
- Strong customer service skills and ability to build positive relationships
- Ability to learn and adapt quickly to new technologies and processes
PREVIOUS EXPERIENCE RECOMMENDATIONS:
- 2+ years' experience in computer network management
- Microsoft and/or industry certifications preferred
- Experience in managing end-client networks and previous MSP experience a plus
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