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Clinical Quality and Safety Professional
2 months ago
About the Role
Vancouver Coastal Health is seeking a Clinical Quality and Safety Professional to join our Quality & Utilization team.
Key Responsibilities
- Provide specialized skills in the support of achieving Vancouver Coastal Health's (VCH's) organizational and quality improvement strategic direction.
- Provide expertise and support to clinical operations, corporate services and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
- Ensure that initiatives are aligned with organizational goals, objectives and improvement priorities.
- Promote the development and enrichment of an organization-wide improvement culture, and work as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes.
- Function at all levels of the organization, across all programs and sites, partner with point-of-care teams (physicians, nursing, and allied care) and interact with senior leadership, clinical directors, patient and resident care management and corporate and support leaders.
Qualifications
Education & Experience
- Master's Degree in Health Services Administration, Science or Business Administration of related studies.
- Three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training and experience.
- Expert knowledge and three (3) years' experience utilizing the methodology and tools of continuous improvement to support process improvement and system redesign.
Knowledge & Abilities
- Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).
- Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
- Utilizes independent thinking and creative problem-solving abilities.
- Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
- Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
- Physical ability to perform the duties of the position.
Why Work at Vancouver Coastal Health?
Vancouver Coastal Health is a world-class innovator in medical care, research and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
