Head of Customer Relationship Management

1 month ago

Old Toronto, Ontario, Canada Deciem Beauty Group Full time
About the Role

We are seeking a highly skilled and experienced Head of CRM to join our team at Deciem Beauty Group. As a key member of our marketing team, you will be responsible for developing and implementing our Customer Relationship Management (CRM) strategy across the organization.

Key Responsibilities
  • Develop and execute our CRM strategy to drive customer engagement, retention, and loyalty.
  • Manage the annual CRM calendar, optimizing for key performance indicators (KPIs) such as retention, monetization, and engagement.
  • Map and optimize customer journeys to ensure seamless and positive interactions at all touchpoints.
  • Create and execute a loyalty strategy to increase customer retention, engagement, and lifetime value.
  • Lead the implementation of new Salesforce features and functionalities, collaborating with technical teams and IT on requirements and business cases.
  • Perform data analysis to identify opportunities for new campaigns or automated flows, message cadence, target segments, and personalization.
Requirements
  • 8-10 years of digital marketing experience with a focus on email and content-based marketing, lifecycle marketing, and acquisition marketing.
  • Critical thinking and data literacy, with the ability to transform data into valuable insights.
  • Strong analytical skills, with the ability to draw conclusions and make recommendations based on data.
  • Excellent interpersonal and communication skills, with the ability to work with all levels of staff and management.
  • Understanding of international data laws and proficiency using Google Analytics.
What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • Generous vacation and personal days, plus additional time off for volunteering and other activities.
  • 6 months of paid time off for new parents.
  • Work from anywhere 4 weeks per year.
  • A hybrid work model.
  • Summer Fridays - get off at 1pm all summer long.
  • A dog-friendly office.
  • Unlimited access to an Employee Assistance Program.
  • Access to Development Grants and a LinkedIn Learning membership.
  • A generous discount on Deciem products.
About Us

Deciem Beauty Group is a people-first company that lives by our core values to:

  • Do the right thing.
  • Respect small things.
  • Be the future.

We are committed to diversity, equity, and inclusion, and to creating a human world of beauty that is accessible to all. If you are passionate about marketing and customer engagement, and share our values, we encourage you to apply for this exciting opportunity.

  • Head of Customer Success Canada

    1 month ago

    Old Toronto, Ontario, Canada Intuit Inc. Full time

    Job Title: Head of Customer Success CanadaAs the Head of Customer Success Canada, you will be responsible for ensuring Intuit offers its customers an exceptional experience across its products and services.The RoleWe are transforming our customer success function from a cost center to a value driver, playing a pivotal role in driving growth and retention...

  • Head of Enterprise Sales

    1 month ago

    Old Toronto, Ontario, Canada Academy of Warren Full time

    About the RoleWe are seeking an experienced Sales Leader to join our team as the Head of West Coast Enterprise Sales. This is a highly influential role that will be instrumental in accelerating growth at Pigment through opening, developing, and leading a new territory (West).Key ResponsibilitiesDrive Pigment's customer acquisition in the West, in...

  • Head Quarter Sales Customer Manager

    4 weeks ago

    Toronto, Ontario, Canada Acosta Full time

    The Head Quarter Sales Customer Manager plays a key role in the management of clients' business at assigned customer accounts. This role is responsible for growing sales & market share of the brands represented, while earning a profit for our Tier 1 client & Acosta.This role focuses specifically on evolving key accounts, including Distributors &...

  • Head of Customer Experience Manager

    2 weeks ago

    Toronto, Ontario, Canada LinkGraph Full time

    This role is an excellent opportunity for a highly motivated and experienced professional to join our team as a Head of Customer Experience Manager. In this position, you will be responsible for leading our customer success team and ensuring that our clients receive exceptional service and support.We are a rapidly growing company with a strong focus on...

  • Customer Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Acosta Full time

    The Customer Relationship Manager plays a pivotal role in driving sales growth and market share for the brands represented by Acosta. This position is responsible for managing client relationships and developing strategies to achieve business objectives.Key Responsibilities:Develop and implement sales growth plans to meet client objectives.Build and maintain...

  • Customer Relationship Manager

    1 week ago

    Toronto, Ontario, Canada UNIQLO Full time

    We are seeking a skilled Customer Relationship Manager to join our team at UNIQLO Canada. This role will be responsible for executing effective Digital/CRM strategies and programs to build and promote the UNIQLO brand in Canada using owned and paid media channels.The ideal candidate will have a minimum of 1-2 years of work experience in CRM /Digital...

  • Head of Litigation and Case Management

    1 month ago

    Old Toronto, Ontario, Canada ME Law PC Full time

    Job Title: Head of LitigationWe are seeking a seasoned lawyer to join our team as a Head of Litigation at ME Law PC. As a key member of our litigation practice, you will be responsible for providing visionary leadership to the litigation department, overseeing the performance of junior and intermediate associate lawyers, and reporting to the principal lawyer...

  • Investment Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Skyline Group of Companies Full time

    We're seeking a skilled Relationship Manager to join our Private Equity team at Skyline Group of Companies. As a key member of our team, you will be responsible for building and maintaining strong relationships with our investors and clients.Key Responsibilities:Prospect and develop new investor leads and relationships.Manage and maintain existing client...

  • Investment Relationship Manager

    1 month ago

    Toronto, Ontario, Canada Skyline Group of Companies Full time

    Are you a relationship-building expert looking for a new challenge? We're seeking a skilled Investment Relationship Manager to join our team at Skyline Group of Companies.Job SummaryThe Investment Relationship Manager will be responsible for creating and maintaining strong relationships with existing investors, as well as identifying and pursuing new...

  • Head of Sales and Customer Engagement

    2 weeks ago

    Toronto, Ontario, Canada Teva Pharmaceuticals Full time

    Teva Pharmaceuticals is seeking a seasoned leader to spearhead our Generics Retail Sales business across Canada. As Head of Sales and Customer Engagement, you will be responsible for managing the sales organization and customer operations, including service, demand planning, and analytics.This key leadership role requires a strategic vision and operational...

  • Head of Customer Success, Canada

    1 month ago

    Toronto, Ontario, Canada Intuit Inc. Full time

    Job Title: Head of Customer Success, CanadaAs the Head of Customer Success, Canada, you will be responsible for leading the customer success function in Canada, driving growth and retention through delivery of exceptional customer experiences. You will be instrumental in creating a well-integrated and highly effective team, partnering across multiple...

  • Head Chef Assistant

    1 week ago

    Toronto, Ontario, Canada AFG Management Inc Full time

    Job OverviewWe are seeking a highly skilled and motivated Head Chef Assistant to join our team at AFG Management Inc. This is a permanent position with 40 hours of work per week.Key Responsibilities:Maintain inventory and records of food, supplies, and equipment in the kitchen.Clean the kitchen and work areas to ensure a safe and healthy environment for our...

  • Head of Partnership Development

    1 month ago

    Old Toronto, Ontario, Canada Ebury Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Partnership F/H to join our team at Ebury.As a key member of our Whitelabel Partnerships team, you will be responsible for identifying and acquiring new Whitelabels, building strong relationships with current partners, and generating additional revenue for our partners through training and...

  • Relationship Director

    1 month ago

    Old Toronto, Ontario, Canada MFS Investment Management Full time

    Strategic Relationship Manager - Group Retirement MarketMFS Investment Management, Toronto, CanadaJob Summary: We are seeking a highly skilled Strategic Relationship Manager to join our Institutional Sales team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our group retirement clients,...

  • Vice President, Head of Commercial Property

    4 weeks ago

    Toronto, Ontario, Canada Everest Insurance Company of Canada Full time

    Job SummaryWe are seeking a highly experienced and skilled professional to lead our Commercial Property underwriting team at Everest Insurance Company of Canada. As the Head of Commercial Property Underwriting, you will be responsible for developing and driving all aspects of our Commercial Property strategies and business plans, with a focus on profitable...

  • Treasury Management Officer

    4 weeks ago

    Old Toronto, Ontario, Canada Scotiabank Full time

    Global Transaction BankingAt Scotiabank, we support our clients with effective treasury management solutions and a best-in-class service model, making it easy for them to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Our comprehensive suite of innovative banking...

  • Head of Sales

    1 month ago

    Old Toronto, Ontario, Canada Academy of Warren Full time

    Unlock Your Sales PotentialWe're seeking a seasoned Sales Leader to spearhead our West Coast Enterprise Sales efforts. As a key member of our sales leadership team, you'll drive customer acquisition, develop and implement effective sales strategies, and lead a high-performing team of Enterprise Account Executives.Key Responsibilities:Set vision and influence...

  • Head of Technology Delivery

    1 month ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job Title: Head, Technology DeliveryAs the Head of Technology Delivery, you will be responsible for leading the technology organization at AIR MILES to achieve strategic implementation of all aspects of technology and help realize the business goals of the organization.Key Responsibilities:Develop and implement technology strategies and roadmaps to drive...

  • Commercial Banking Relationship Manager

    3 weeks ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    About the RoleWe are seeking a skilled Commercial Banking Relationship Manager to join our team at Bank of Montreal. As a key member of our commercial banking team, you will be responsible for delivering exceptional service to our customers and driving business growth through strategic account development and relationship management.Key...

  • Private Equity Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Skyline Group of Companies Full time

    Are you a skilled relationship builder with a passion for investment management? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? We're seeking a talented Private Equity Relationship Manager to join our Wealth Management team at Skyline Group of Companies.About the Role:The Private Equity Relationship Manager will be...