Application Support Lead

4 days ago

Toronto, Ontario, Canada Bond Brand Loyalty Full time
About the Role

We are seeking a highly skilled Technical Lead to join our team at Bond Brand Loyalty. As a key member of our Application Support team, you will be responsible for providing technical leadership and expertise to ensure the smooth operation of our business-critical applications.

Key Responsibilities
  • Provide technical guidance and support to team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Participate in and lead working sessions to prioritize requests and understand requirements, ensuring that technical solutions are aligned with business objectives.
  • Work independently or in a team to resolve complex technical issues, utilizing your expertise in debugging and troubleshooting.
  • Provide level 2 and level 3 support to existing business solutions, ensuring that technical issues are resolved promptly and efficiently.
  • Investigate and troubleshoot technical issues, identifying root causes and suggesting improvements to applications.
  • Debug Python, Data Warehouse scripts, ASP.Net/C# code, and SQL stored procedures to identify root causes and potential solutions.
  • Provide mentoring and support to junior staff members, helping them to develop their technical skills and knowledge.
  • Assist in automating and identifying gaps in application monitoring processes, ensuring that technical solutions are aligned with business objectives.
  • Research and learn new tools and technologies to improve operational solutions, staying up-to-date with industry trends and best practices.
  • Work collaboratively with Digital Development, Infrastructure, Client Services, and other teams to ensure that technical solutions are aligned with business objectives.
  • Adhere to strict internal technical standards and policies, ensuring that technical solutions meet high levels of quality and security.
  • Perform necessary on-call duties on a rotation schedule, ensuring that technical issues are resolved promptly and efficiently.
Requirements
  • A minimum of 3 years experience diagnosing, isolating, and debugging software problems in multi-tier Web and Windows-based applications.
  • A minimum of 3 years experience utilizing Visual Studio, ASP.Net, C#, Microsoft SQL Server.
  • 2+ years of experience designing and supporting Azure environments, including IaaS and PaaS.
  • Microsoft Azure Certification is good to have, with a minimum requirement of AZ900 and AZ400.
  • Solid understanding of current and emerging Azure services, tools, and offerings.
  • Solid understanding of the Azure service implementation, interconnecting, best practices, and patterns.
  • Experience designing and supporting enterprise core services as well as cloud deployments of these services.
  • Experience supporting ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages.
  • Ability to change gears and jump on the next priority item.
  • Ability to develop complex queries, debug stored procedures, and troubleshoot SQL Jobs.
  • Ability to identify application problems resulting from infrastructure issues in a Windows Server environment, including problems relating to IIS, Load Balancing, certificates, and connectivity.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Excellent communication skills (oral, written, and interpersonal).
  • Proven ability and success in managing multiple activities of varying complexity while under tight time constraints.
  • Proven ability and success in working and collaborating in large multi-disciplinary teams.
  • A post-secondary education in Computer Science or equivalent.
About Bond Brand Loyalty

Bond Brand Loyalty is a leading provider of loyalty and engagement solutions. We are proud to be a diverse organization, committed to building and fostering an environment where our employees feel included, valued, and heard. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

We are a Great Place to Work and a Best Managed Company, with a talented team of over 800 people working together to make the world a more loyal place. We offer a dynamic and supportive work environment, with opportunities for growth and development.

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