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Lead Application Support Specialist

3 months ago

Toronto, Ontario, Canada Bond Brand Loyalty Full time

At Bond Brand Loyalty, we craft inventive and strategic solutions for our clients, all aimed at enhancing their brand loyalty. As an Application Support Lead, you will play a pivotal role in steering the future of loyalty initiatives.

Consider this: Do you thrive on resolving intricate challenges? Are you eager to leverage your analytical and problem-solving expertise in a dynamic setting? If so, this opportunity could be a perfect match for you.

Your responsibilities in this role will include:

  • Leading team members by guiding their efforts according to the project work plan.
  • Engaging in and often facilitating collaborative sessions to prioritize requests and clarify requirements.
  • Working autonomously or collaboratively, always supported by your manager and colleagues in a fast-paced environment.
  • Delivering level 2 and level 3 support for existing business solutions.
  • Investigating and troubleshooting technical issues while proposing enhancements to applications.
  • Debugging Python, Data Warehouse scripts, ASP.Net/C# code, and SQL stored procedures to identify root causes and potential solutions.
  • Mentoring and providing support to junior team members.
  • Assisting in the automation and identification of gaps in application monitoring processes.
  • Researching and acquiring knowledge of new tools to enhance operational solutions.
  • Collaborating as a unified team with Digital Development, Infrastructure, Client Services, and other departments.
  • Adhering to stringent internal technical standards and policies to ensure high quality and security in all operations.
  • Performing necessary on-call duties as part of a rotation schedule.
  • Challenging your team with new insights, expert skills, and diverse perspectives.

Do these qualities resonate with you?

  • At least 3 years of experience in diagnosing, isolating, and debugging software issues in multi-tier web and Windows-based applications.
  • A minimum of 3 years of experience with Visual Studio, ASP.Net, C#, and Microsoft SQL Server.
  • Over 2 years of experience in designing and supporting Azure environments, including IaaS and PaaS.
  • Microsoft Azure Certification is advantageous, with minimum requirements being AZ900 and AZ400.
  • Strong understanding of current and emerging Azure services, tools, and offerings.
  • Comprehensive knowledge of Azure service implementation, interconnectivity, best practices, and patterns.
  • Experience in designing and supporting enterprise core services and cloud deployments.
  • Familiarity with supporting ETL processes to manage and transform data through flat batch files, XML files, and SSIS packages.
  • Ability to adapt quickly and shift focus to the next priority task.
  • Proficiency in developing complex queries, debugging stored procedures, and troubleshooting SQL Jobs.
  • Capability to identify application issues stemming from infrastructure challenges in a Windows Server environment, including problems related to IIS, Load Balancing, certificates, and connectivity.
  • Exceptional analytical, problem-solving, and troubleshooting abilities.
  • Strong communication skills, both oral and written.
  • Proven success in managing multiple activities of varying complexity under tight deadlines.
  • Demonstrated ability to work collaboratively in large, multidisciplinary teams.
  • A post-secondary education in Computer Science or a related field.

Bond Brand Loyalty is proud to be recognized as a Great Place to Work and a Best Managed Company. With around 800 dedicated professionals, we work tirelessly to create a more loyal world. Joining our highly skilled team offers you an excellent opportunity to grow, learn, and make a significant impact as we address some of our clients' most pressing business challenges.

We are committed to fostering a diverse and inclusive environment where all employees feel valued and heard. Our belief is that a strong commitment to diversity and inclusion enables us to create equal opportunities and positive employment experiences for everyone. We encourage applications from individuals of diverse backgrounds and identities.

Please connect with our People & Values team should you require any accommodation.